Community Accountability Systems
We design and manage community accountability systems, including call centers and case management protocols . We also design and implement complaint and feedback mechanism (CFM) protocols.
- Design and implementation of CFM protocols
- Creating and managing call centers
- Developing case tracking and resolution systems
- Training employees on how to handle complaints
Value Added
These systems build bridges of trust , ensure responsiveness to beneficiaries' needs , and promote community participation in social protection programs.